Do rider payments go to LimoScale?
No. Riders pay through your own Stripe or Square account, and the money goes straight to your business. LimoScale doesn’t hold your funds or take a cut of your rides; Stripe’s or Square’s standard processing fees apply.
Do card holds expire before the trip?
No. LimoScale doesn’t place a hold. When a customer books, your Stripe or Square account saves and verifies their card with their bank, and nothing is charged. Your team charges it from the booking when the trip is confirmed, whether that’s tomorrow or months away. If it’s declined, you’re alerted right away to get another card.
Can I use Square instead of Stripe?
Yes. Connect the Square account you already use with your normal Square login, choose Square as your payment processor, and LimoScale uses it for payment links, saved cards, charging, refunds, deposits and overages. Payments show in your Square Dashboard and pay out on your usual Square schedule.
How do I get help when I’m stuck?
Email support@limoscale.com, or click Share my screen with support in your account menu. You read a 6-digit code to our team, and they see your LimoScale page live and point you to the right place. They can’t click or type for you, and password and card fields are never shown.
Will it work with my current website?
Yes. You add LimoScale’s booking forms to your existing site with a short embed code. They use your branding, vehicles and prices, and every quote lands in your Booking Center.
Can we reward repeat customers?
Yes. Turn on the loyalty program and customers earn ride credit on every paid trip, plus a referral code that gives friends welcome credit and rewards them after the friend’s first trip. They see and use their credit in your customer portal and app, and your team can apply it to any unpaid booking. Balances and codes sync to your CRM for campaigns. Included in Pro, or add it to any plan for $39/month.
Can we follow up with every lead automatically?
Yes. A few minutes after a quote arrives, LimoScale sends one text or email from your GoHighLevel number or address, signed by the lead’s salesperson. It texts only customers who gave SMS consent and emails everyone else, using your own templates and email signature, which can include a link to pay or to create an account. It skips leads that already booked or that your team already contacted. Included in every plan.
Can we farm out trips to other limo companies?
Yes. Find limo companies on LimoScale by state, see their fleet and contact details, and connect. Farm out a trip to one affiliate, or send it to several of your preferred affiliates at once and the first to accept gets it. They never see your price or your customer’s email, and you see their chauffeur and trip status on your booking as it happens.
Can LimoScale help us get more Google reviews?
Yes. After every paid trip, customers get a text and email from your CRM asking how their ride was. Happy riders are invited to leave a Google review; anyone who had a problem tells you privately, and a manager is alerted to call them the same day. You also get an average rating for each chauffeur.
Can our team book customers who call or email?
Yes. New Booking walks your team through the trip, vehicle and customer, records whether the lead came from Google Ads or organic, and lets you pick one of the customer’s saved cards or enter a new one in Stripe’s or Square’s secure card box. Charge it now, save it and charge before the trip, or mark the booking paid another way. Booking for someone else? Add the passenger: your driver and LimoAnywhere get the passenger’s details, and the person who booked keeps the card and receipts. Charged trips go to LimoAnywhere automatically, and the booking lands in your CRM tagged so your workflows can skip it. Included in every plan.
Can corporate clients have their own rates?
Yes. Give any customer or company account flat rates for their regular airport and point-to-point trips, or a percentage off all or some services. Their rates apply automatically on your booking page, chatbot, app, customer portal and the quotes your team creates, as long as their email and phone match the account. Included in Growth and Pro, or add it to Core for $29/month.
Can we offer our own types of service?
Yes. Add services like “To Concert”, “Sports Event” or “Prom” and choose how each is priced: point-to-point, by the hour with its own minimum, or whichever is higher. Point-to-point services can allow round trips. Customers find them right after choosing Point-to-Point or Hourly on your booking page and chatbot. Included in Growth and Pro, or add them to Core for $29/month.
Is a CRM included?
Yes. Every plan includes a CRM and automation account built on GoHighLevel, connected to LimoScale so quotes, stages, payments and follow-ups stay in sync.
How long does setup take?
It depends on the size of your fleet and how your pricing works. During onboarding we set up your vehicles, pricing, booking forms, Stripe or Square connection and CRM with you, so you start with a working system rather than a blank account.
Can I bring my existing quotes and bookings?
Yes. You can import your existing opportunities from a GoHighLevel CSV export, so your history, stages and sales credit carry over into LimoScale.
What happens if I go over my lead limit?
Your booking forms keep taking quotes, so you never miss a customer. Repeat requests from the same person within 30 days don’t count. Past your limit plus a 10% buffer, extra leads are $0.50 each, or you can add 100 leads for $29 a month.
Can I cancel anytime?
Yes. There are no long-term contracts. Cancelling takes effect at the end of your current billing period. See our Refund & Cancellation Policy for details.
Which booking experiences can I offer?
A standard booking page for airport, point-to-point and hourly trips and a customer portal where customers sign in to book and track their rides, both on every plan. Add a chatbot, wedding, sports & events and wine tour forms, and your own customer mobile app, depending on your plan or add-ons.
Can my customers track their ride?
Yes. In the customer portal on your website, and in your customer mobile app, customers follow every trip from confirmed to drop-off: when their chauffeur is assigned, on the way with a live ETA, on location, in the car and dropped off. They see the chauffeur’s name, vehicle and phone number, and can open their receipts and confirmations. The portal is included on every plan; the customer app is included in Pro or available as a $100/month add-on.
Does LimoScale work with LimoAnywhere?
Yes. LimoScale sends your booked trips to your own LimoAnywhere account through GNET, automatically when the card is charged or with one click, and brings the chauffeur, vehicle and trip status back into LimoScale. LimoScale also alerts you a day before pickup if a booked trip still isn’t charged or sent. It’s included in Pro and a $49/month add-on on Core and Growth. GNET and LimoAnywhere charge their own per-trip fee for accepted trips, billed to your GNET/LimoAnywhere account.
Do my drivers and dispatchers get an app?
Yes. The driver app and the admin app are included on every plan at no extra cost. Drivers accept job offers, update the trip status, share their live location and log wait time, tolls and parking. Your team runs bookings and dispatch from the admin app.
Is LimoScale built for transportation companies?
Yes. It was built from the day-to-day operations of a working limousine company, so it handles airport pickups, hourly charters, weddings, wine tours, drive time, saved-card overages and sales team credit out of the box.