Delete Your Account

Last updated October 5, 2026. This page applies to LimoScale, the LimoScale Admin app and the LimoScale Driver app, made by LimoScale LLC.

This page explains how to request deletion of your LimoScale account and the personal information linked to it. It is part of our Privacy Policy.

1. Team members (LimoScale Admin app and admin portal)

Owners, managers and staff accounts are created by your company, not by you. You can have yours deleted in either of these ways:

• Ask your company owner. The owner can turn off your access right away under Administration → Team Management, and can ask us to delete the account permanently.
• Ask us directly. Email support@limoscale.com from your sign-in email address and include your Company ID. To protect your account, we may confirm the request with you or your company owner before deleting it.

2. Drivers (LimoScale Driver app)

Driver accounts are also created by the transportation company you drive for. Ask that company to remove you, or email support@limoscale.com from the email address on your driver account and include the Company ID you sign in with.

3. Riders (a transportation company’s customer app or portal)

If you book rides through a transportation company’s app, you can delete your account in the app under Account → Delete account. You can also ask the transportation company, or email us, and we will pass the request to them.

4. Closing a whole company account

Company owners can close their LimoScale account as described in our Refund & Cancellation Policy. After the 30-day data export window, we delete or de-identify the company’s data, unless the law requires us to keep it.

5. What we delete

• Your name, email address and phone number
• Your password and active sign-in sessions on every device
• The device IDs used to send you push notifications
• Your role and permission settings
• For drivers, your profile, license and permit details, and any saved location

6. What we keep, and for how long

• Booking and trip records. Bookings belong to the transportation company and are kept as its business records. Where they show who handled a trip, your name may stay on those past records.
• Billing and tax records. Kept for as long as the law requires, usually up to 7 years.
• Security and activity logs. Integration logs are deleted after 90 days. Audit logs that record account actions are kept with the company’s records.
• Backups. Deleted data is removed from our backups within 30 days.

7. Contact

Questions about deleting your data: support@limoscale.com.