Refund & Cancellation Policy

Last updated September 30, 2026. This policy applies to new customers from September 30, 2026 and to existing customers from October 30, 2026.

This policy explains how cancellations and refunds work for LimoScale subscriptions and add-ons. It is part of our Terms of Service.

In short: you can cancel anytime. Cancellation takes effect at the end of your current billing period, and fees already paid are not refunded, except as described below.

1. Cancelling your subscription or an add-on

• Email support@limoscale.com from your account owner’s email address to cancel your subscription or remove an add-on. We will confirm by email.
• Your account stays active until the end of the billing period you have already paid for. You will not be charged again after that.
• There are no cancellation fees and no long-term contracts on monthly plans.

2. Refunds

• Monthly plans and add-ons: payments are not refunded, including for partial months or unused leads, users or add-ons.
• Yearly plans: if you cancel within 14 days of your first yearly payment, you can request a full refund of that payment. After 14 days, yearly payments are not refunded, and your plan remains active until the end of the paid year.
• Onboarding fee: the one-time onboarding fee on monthly plans is non-refundable once setup work has started.
• Lead overage charges for leads past your limit and grace buffer are not refunded, except when they were charged in error.
• Billing errors: if we charged you in error, such as a duplicate charge, we will refund it. Contact us within 60 days of the charge.

3. Fees charged by other companies

Fees billed by other services you use with LimoScale are not LimoScale charges and are not refunded by us. This includes Stripe’s payment processing fees and the per-trip fees GNET and LimoAnywhere charge for trips sent through GNET. Contact those companies about their fees.

4. Plan changes

• Upgrades and new add-ons take effect right away.
• Downgrades and removed add-ons take effect at the start of your next billing period. Features that aren’t in your new plan, such as the customer mobile app or GNET dispatch to LimoAnywhere, turn off at that point.

5. After cancellation

When your paid period ends, your booking forms, customer portal, customer mobile app, driver and Admin app access, admin portal access and integrations (including sending trips to LimoAnywhere) stop. You can request an export of your data within 30 days after that. Rider payments already processed in your own Stripe account are not affected, because those funds are held by Stripe for your company, not by LimoScale.

6. Rider refunds

Refunds to your riders for trips are handled by your company, from your own Stripe account, under your own policies, including releasing card authorizations and refunding captured payments. LimoScale does not issue refunds to riders.

7. Contact

Questions about billing: support@limoscale.com.